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Customer Care

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Q:

What are the acceptable forms of payment?

A:

PayPal and Western Union remittance are acceptable. We only offer a certain discount for PayPal payment users, but we have to choose the relative payment mode. Please let me know your payment method. However, cash, cheques, money orders, government subsidy program cards, gift cards, personal cheques or store charge accounts cannot be used for payment.

Q:

How can I place an order after I have selected the goods?

A:

You can add your purchased goods into the shopping cart and send the screenshot to our customer service to inquire about product quality, delivery, payment and other issues. WhatsApp: + 1 2094187894

Q:

Are all your items in stock?

A:

All the products list are in stock.

Q:

Can I cancel the order?

A:

Yes, contact customer service to cancel the order before payment.
If you want to cancel the order after payment, please contact us as soon as possible. Please note that once we deliver the goods, we can't cancel your order. For convenience, please consider carefully before placing your order.

Q:

How to track orders?

A:

After your package is shipped out, our after-sales customer service will send you the express number. You can check the order status at any time through the logistics query website. We provide UPS, FedEx, DHL, EUD international logistics transportation, to provide you with the safest protection in the transportation process.

Q:

What should I do if my order never arrived?

A:

If your order displays your package has been sent out, and you haven't received it in 2 weeks. Please contact customer service for assistance.