Refund & Exchange

Refund and exchange policy

Our shop is an online supplier specializing in high-quality products. We are committed to providing you with high-quality products at reasonable prices and services. If you are not satisfied with the purchased product, you can apply for a refund or exchange before the product is shipped, and you need to contact our sales customer:

1. If you are not satisfied with our products, please contact our customer service directly after the goods have been put into the warehouse to apply for "return and exchange". The return or refund application that is more than 7 days old will be deemed to be overdue and will not be accepted.

2. There is no charge for exchange or refund. After confirming your refund or exchange request, we will refund the amount you paid to your account.

3. The above applies to stock products, excluding any customized products and special products, except for any quality problems.

Order modification and cancellation policy:
1. As long as your order has not been shipped, we can modify or cancel the order for you free of charge. For the sake of confirmation, we strongly recommend that you contact us for confirmation within 24 hours after the ordered product arrives in the warehouse.

2. If your order has not been processed and delivered, we will be happy to modify or cancel the order for you. Please apply for return and exchange before confirming delivery with customer service.

Note: We reserve the right to explain our policies and guidelines.

If you want to refund or exchange or modify or cancel the order, you must contact us via WhatsApp +1 2094187894.

Without prior permission, the company does not provide any refund, return or exchange services. All losses caused by non-compliance with the above-mentioned specific guidelines of the company shall be borne by the customer.

For more information, please visit our store. You can also contact us for product inquiries, questions about existing orders, and questions about refunds and exchanges.